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Privacy Notice

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The Cornerstone Room

Effective Date: January 1 2026

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This Privacy Notice explains how The Cornerstone Room collects, uses, and protects your personal information when you use our telephone communication services.

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Who We Are

The Cornerstone Room is the data controller responsible for the personal information you provide to us.

If you have any questions about this Privacy Notice, you can contact us at:

Email: info@thecornerstoneroom.com
 

Personal Information We Collect

We collect only the information necessary to provide our services. This may include:

  • Your name (if provided).

  • Your telephone number.

  • Your email address (if you contact us by email).

  • Any information you choose to share with us during our conversation.

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Call Recording

We do not record telephone calls.

We do not create transcripts or audio recordings of your conversations.

How We Use Your Information

We use your personal information only to:

  • Provide our telephone communication services.

  • Respond to your enquiries.

  • Arrange or manage appointments.

  • Comply with any legal obligations.

We do not use your information for marketing unless you have specifically requested it or given your consent.

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Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information on one or more of the following lawful bases:

  • Performance of a contract (to provide the services you have requested).

  • Legitimate interests (to operate and manage our business).

  • Compliance with legal obligations.

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Sharing Your Information

We do not sell or rent your personal information.

We do not share the content of your telephone conversations with anyone.

However, limited personal information may be processed by trusted service providers that help us operate our business, such as telephone, email, website hosting, payment, or IT service providers. These organisations process information only on our behalf and are required to protect your data.

We may also disclose information if required by law.

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Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Data Retention

We keep your personal information only for as long as necessary to provide our services and comply with legal obligations.

As we do not record telephone conversations, no call recordings are retained.

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Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request erasure of your personal information where applicable.

  • Request restriction of processing.

  • Object to processing in certain circumstances.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

Contacting the ICO

If you are unhappy with how we handle your personal information, you can contact the Information Commissioner's Office:

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website and will include the date of the most recent revision.

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